Frequently Asked Questions About Physiotherapy at Hyde Park Physiotherapy

No referral is required. You can book directly with us without seeing a doctor first.
Occasionally your medical aid (especially international health insurance plans) may require a doctor’s referral before reimbursing for physiotherapy – it’s best to check this with your cover provider.
TL;DR … No 😉

Yes. Your first session will include an assessment and, in most cases, immediate treatment.
In cases where further testing or other management is advised before treatment, your physio will discuss this with you.

Appointments are generally 40–45 minutes. Your physiotherapist will let you know if follow-up sessions should be shorter or longer.

Use our online booking form or call us directly on 011 325 4134. More details on our booking page.

Comfortable, easy-to-move-in clothing is best as this helps us to assess your movement well.
If we’re treating your lower limb or spine, you may be asked to change into shorts or a gown – many clients are more comfortable bringing their own shorts.

Yes! If you’re an active person (walking running, playing sport, going to the gym…), please bring your trainers with you. Sometimes we might want to check your shoes for wear pattern, assess how they impact your movement, or just have you use them for higher impact movement assessment or rehab.

Some techniques (like dry needling or deep tissue work) can feel intense, but your physio will always work within your tolerance and explain what to expect.
That said, we’re NOT a no-pain-no-gain practice, and believe in listening to the body and learning to work with it. So expect some discomfort with certain techniques, but treatment is seldom very painful.

This depends on your condition, but your physiotherapist will give you a personalised plan after your first session.

In many cases, yes—gentle or guided movement can speed up recovery. We’ll guide you on what’s safe.
And our goal is your goal! To achieve that we aim to keep you as strong and active as possible, suggesting suitable cross-training options to support your recovery, and minimise the impact of your injury on your overall training and life.

We are a cash practice, but we provide invoices for you to submit to your medical aid for reimbursement.
This means payment (usually by card) is due after each session, and then you submit a claim with your medical aid. See more here.

You can view our current rates here.

Yes—we regularly work with patients after orthopaedic surgery and will coordinate care with your surgeon if needed.

Yes—our physiotherapist-led Pilates sessions are tailored to recovery, injury prevention, and core strength.

Absolutely. Many patients benefit from both for injury recovery or stress relief.
You’ll find more info about sports massage here, and feel free to get in touch if you have questions about what’s best.

We’re based at Hyde Park Corner in the Office Towers – Suite 404, 4th Floor, South Wing. Find full directions here.

Yes, Hyde Park Corner has secure, ample parking, with access to the parkades off 6th road and next to the hotel. Here’s more info for finding us.

Yes, our offices are accessible by elevator, and the building has backup electricity in case of power outages.
Please note: while there is step-free access to our practice, the Office Towers unfortunately do not have wheelchair-accessible restrooms. We recommend using the accessible facilities in the Hyde Park Corner mall before your appointment.
Parking: The most convenient parking access is the Southern Sun Parkade Level 4 (P4) by Clicks.